Mid-Atlantic Federal Credit Union's COO, Sergio Gagliardi, joined The Everyday Banking Show with Tori Callahan to share how MAFCU is turning everyday banking into stronger member relationships, deposit growth, and community impact.
In this episode, he covers:
- How automated features lead to 16% higher deposit balances
- How a simple digital integration fundamentally shifts a member's relationship with their money
- Why younger members switch to financial institutions with local impact
- How giving in online banking transformed community engagement
- The eye-opening moment that changed MAFCU's perspective
- The "relationship engine" that drives deeper member engagement
👇 Watch the full conversation below.
Team Spiral
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